• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Facebook
  • Twitter
  • YouTube

Owner Login | Tenant Login | Get a quote: 323-255-9400 ext. 4

Los Angeles Property Management Group logo

Los Angeles Property Management Group

Property management in Los Angeles & the Valley, done right.

  • Residential
    • Services Provided
    • Single Family Residence
    • Luxury Property Management
    • Tenant Selection
    • Maintenance
    • Video Marketing Your Property
    • On-Site Managers
    • Agent Referral Program
  • Commercial
    • Services Provided
    • Maintenance
    • Agent Referral Program
  • Why Choose LAPMG
    • Mission Statement
    • Recent Reviews
    • Awards and Recognition
    • Why May 12th Matters
    • True Property Management Horror Stories
    • Video Resources
  • Articles
    • David Crown in Forbes
    • Q & A with CEO David Crown
    • LAPMG Talks
    • Case Studies
    • FAQ
    • Featured Article of the Month
    • Featured Elsewhere
    • Industry Blog
  • Areas Served
    • Burbank
    • Culver City
    • Glendale
    • Hawthorne
    • Inglewood
    • Los Angeles
    • North Hollywood
    • Pasadena
    • San Fernando Valley
    • Santa Monica
    • Sherman Oaks
    • Studio City
    • West Hollywood
  • Contact
    • Our Team
    • Portal Logins
    • Prospective Tenants
    • Employee of the Month
    • Careers
    • Privacy Policy

How to Strengthen and Maintain Relationships With Your Tenants Virtually

February 2, 2021

How to Strengthen and Maintain Relationships With Your Tenants Virtually

Property management has always been centered around the idea that landlords and residents need to build personal relationships. Similarly, establishing trust among tenants is your key to success. Of course, given the current situation, more and more landlord-tenant interactions are being conducted virtually. In this article, I’ll get into the details of how to strengthen and maintain relationships with your tenants virtually.

If this seems like something you’ll be interested in, here are a few tips you can try out for yourself:

Offer Virtual Tours

Leasing demand for one-bedroom and studio apartments has skyrocketed in major markets, though some tenants are hesitant to commit to in-person tours. This is why you should try to prioritize virtual tours, especially among Gen Z’ers and Millennials. Additionally, some of your tenants may be coming in from out-of-state and virtual tours could increase your prospects.

That said, there are 2 main kinds of virtual tours:

  • Pre-recorded 360 degree videos
  • On-demand, live walk-throughs

Make Virtual Tours Effective

It isn’t all that simple though. To make your virtual tours effective you need to prioritize everything that makes them effective. For instance:

  • Paint a picture with words to appeal to the viewers’ senses.
  • Make sure you advertise your virtual tours on your website or social media accounts to attract more prospects.
  • Try to express your thoughtfulness and enthusiasm in each virtual setting because people have a very short attention span when it comes to virtual meetings.

Respond to Prospects In a Timely Manner

As your prospects reach out to you about listings, it is very crucial that you respond to their messages before your competitors. If you take your time, prospects will just lose interest and may even spread negative reviews about your rental property business out of frustration.

Of course, you can always shortlist which prospects to respond to by running a quick background check on Google. You could also learn a lot about them by looking up their social media accounts and LinkedIn profiles.

After shortlisting candidates, make sure that you respond to them personally via email or phone. Ask them constructive questions about your rental unit because their answers could help build your competitive advantage. Also, try to establish a timeline for when they plan to move or plan on signing a lease.

Keep Tenants Engaged

If you prefer in-person interactions, don’t worry about missing out on a lead. Instead, try to form memorable relationships. This helps to build trust among potential tenants, and here’s what you can do:

  1. Try to make conversation all throughout the virtual tour and show them how you are genuinely interested.
  2. Always lead by asking them what they are looking for and what they think is most important

Alternatively, when shortlisted tenants have moved in, there will still be plenty of ways to maintain a healthy virtual relationship. Nowadays, many property managers or landlords choose to host online performances, cooking demonstrations, game nights, scavenger hunts, and so many other activities every month.

When tenants participate in these activities, make sure you share their pictures on your website and social media to help build a brand and attract more prospective tenants in the future.

Final Words

If you’re technophobic and need help managing tenant relationships while you tend to your busy schedule, consider hiring a property manager.

Experienced property managers can put the right technologies and social media strategies to work and stay on top of customer interactions to strengthen relationships. Of course, you can always pop-in from wherever you may be to add a personable touch to your efforts of building a competitive rental property business.

 

Filed Under: Property Management Education, Residential Properties Tagged With: Property Management, real estate

Primary Sidebar

    PROPERTY OWNERS: CONTACT US FOR A FAST FREE QUOTE

    (This space is not for tenant contact)








    Loading...

    Footer

    Award-winning management means:

    Best property management in Los Angeles - Our Awards

    • Maximum profits.
    • Responsive service.
    • Vacancies filled quickly.
    • Accurate understandable monthly reports.

    Proud Members of:

    AAGLA AOACA AIR Commercial Real Estate Association Member BOMA 2022 Member of Forbes Real Estate Council

    Contact Information

    
    

    YouTube LAPMG   Facebook LAPMG   Twitter LAPMG

    Los Angeles Property Management Group
    10960 Ventura Boulevard Second Floor
    Los Angeles, CA 91604
    Phone: 323-255-9400
    Contact Us

    Los Angeles Property Management Group is registered with the California Bureau of Real Estate License #01931033.
    Kyle Crown License #01936385
    David Crown License #01157354

    © 2023 Los Angeles Property Management Group · Privacy Policy
    10960 Ventura Boulevard Second Floor, Los Angeles, CA 91604 · Phone: (323) 255-9400
    LAPMG is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you have any issues, please contact dcrown@lapmg.com.