• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Facebook
  • Twitter
  • YouTube

Owner Login | Tenant Login | Get a quote: 323-255-9400 ext. 4

Los Angeles Property Management Group logo

Los Angeles Property Management Group

Property management in Los Angeles & the Valley, done right.

  • Residential
    • Services Provided
    • Single Family Residence
    • Luxury Property Management
    • Tenant Selection
    • Maintenance
    • Video Marketing Your Property
    • On-Site Managers
    • Agent Referral Program
  • Commercial
    • Services Provided
    • Maintenance
    • Agent Referral Program
  • Why Choose LAPMG
    • Mission Statement
    • Recent Reviews
    • Awards and Recognition
    • Why May 12th Matters
    • True Property Management Horror Stories
    • Video Resources
  • Articles
    • David Crown in Forbes
    • Q & A with CEO David Crown
    • LAPMG Talks
    • Case Studies
    • FAQ
    • Featured Article of the Month
    • Featured Elsewhere
    • Industry Blog
  • Areas Served
    • Burbank
    • Culver City
    • Glendale
    • Hawthorne
    • Inglewood
    • Los Angeles
    • North Hollywood
    • Pasadena
    • San Fernando Valley
    • Santa Monica
    • Sherman Oaks
    • Studio City
    • West Hollywood
  • Contact
    • Our Team
    • Portal Logins
    • Prospective Tenants
    • Employee of the Month
    • Careers
    • Privacy Policy

How Property Management Companies handle Tenant Complaints

June 7, 2016

How Property Management Companies handle Tenant ComplaintsThe most difficult yet rewarding job for property managers or property management companies is keeping a tenant as a long-term renter. In reality, there is only one way to accomplish this and that’s by keeping them happy. While you may find that many of your tenants rarely complain, it pays to know how the company you hire to manage your rental property handles tenant complaints, whenever they arise.

A good property management team knows that if you want to build strong long-term relationships with tenants, you have to ensure that their complaints are quickly resolved. The property manager looks into all aspects of the building and tenants. Here are some suggestions:

  • Be sure to document the complaint or problem – while many property managers have excellent memories, most don’t. By documenting complaints or problems as soon as you are aware of them, it could mean the difference between a happy tenant and one that finds another place to live.
  • Determine whether or not a complaint is valid – handling tenant complaints will be one of the primary responsibilities that a property management company has to a tenant. However, there are always going to be those occasions when there are no valid reasons for a complaint. Complaining about the color of the living room walls is not a valid complaint considering they saw them when they were shown the property.
  • Investigate noise complaints immediately – it’s important for a property manager to determine if the noise complaint is appropriate and legitimate. If the complaint is legitimate, it must be dealt with immediately. If it isn’t, the property manager needs to make the tenant aware of when there is a noise violation and when there isn’t.
  • Prioritize each complaint – in situations where there are more than a single complaint, the property manager must always prioritize them, so that they are resolved in order of importance. As a result, you won’t have a situation on your hands where there is one happy tenant and 2 or 3 unhappy ones.
  • Resolve the complaint or problem A.S.A.P. – a complaint regarding a constantly running toilet can escalate into a tenant getting upset and complaining to the property owner about their inattentiveness or ineffectiveness. That is why quick resolutions are important on part of the manager.
  • Whenever possible, respond to the tenant in writing – naturally, you will respond to them when they alert you about a problem. However, when you put the complaint in writing and provide the tenant with a copy of the document, it assures them that the problem will be dealt with.

Since no two property managers or property management companies are alike, the way in which one company or individual handles a tenant complaint will differ from the way another company or individual will. The key is to hire a property management company that will address these issues in a timely manner.

Filed Under: LA Property Management News, Property Management FAQ

Primary Sidebar

    PROPERTY OWNERS: CONTACT US FOR A FAST FREE QUOTE

    (This space is not for tenant contact)








    Loading...

    Footer

    Award-winning management means:

    Best property management in Los Angeles - Our Awards

    • Maximum profits.
    • Responsive service.
    • Vacancies filled quickly.
    • Accurate understandable monthly reports.

    Proud Members of:

    AAGLA AOACA AIR Commercial Real Estate Association Member BOMA 2022 Member of Forbes Real Estate Council

    Contact Information

    
    

    YouTube LAPMG   Facebook LAPMG   Twitter LAPMG

    Los Angeles Property Management Group
    10960 Ventura Boulevard Second Floor
    Los Angeles, CA 91604
    Phone: 323-255-9400
    Contact Us

    Los Angeles Property Management Group is registered with the California Bureau of Real Estate License #01931033.
    Kyle Crown License #01936385
    David Crown License #01157354

    © 2023 Los Angeles Property Management Group · Privacy Policy
    10960 Ventura Boulevard Second Floor, Los Angeles, CA 91604 · Phone: (323) 255-9400
    LAPMG is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you have any issues, please contact dcrown@lapmg.com.