Even if you have an irresistible offer, you may be shocked to see that your competitors have offers that are more enticing and irresistible than yours. Your leasing office is designed with the best equipment you can lay your hands on, a beautiful sight to behold. However, when you check on your opponent, it is much likely that they have a better office than you. This is to show you that all leasing consultants are not created equal. The greatest leasing consultants operate differently in all they do. It goes more than having a great office and offering awesome deals, here are top characteristics of the greatest leasing consultants in the world.
Leads are humans
The truth is that the rush for gathering leads has made some leasing consultants forget that they are dealing with humans. They are just there to fill their bank accounts. Such mindset brings a negative effect to your business, and great leasing consultants don’t allow it. Top leasing consultants are eager to know what customers wants. With this, their top priority is to solve the problems of customers.
Providing value to customers
Providing value is a great way to have loyal customers, and this is something the greatest leasing consultants in the world understands. Providing offers that uniquely benefits customers is a must, and you should strive to sell value to your customers.
Persistency is a valued asset
To survive in the leasing world, you need to develop a thick skin. Yes, you will face many rejections, and they may break you down. It is easy to feel defeated and give up, but that’s not what the greatest leasing consultants do! They see every rejection as a stepping stone, and use it to learn their mistakes, brushing their skills.
Sometimes Silence can be golden
It is great to remain siltent, but how do you know when? The greatest leasing consultants know when to keep silent as they converse with customers, because silence creates opportunity for the customer to consider what has been said. Silence is powerful and can help during the leasing process, so you mustn’t do most of the talking. Be silent and listen to what your customer has to say. One way to achieve this is by asking open ended questions and listen to what your customer has to say.
Get in touch constantly
Some leasing consultants are great in follow ups when they want to make a sale, but after the sale, they just forget about their client until they want to make another sale. With this behavior, customers will run away from you since you have made it so obvious that you are interested only in their money. You need to follow up on your customers even if there isn’t any sale to be made. Through emails, voice messages and even handwritten notes, you can contact your customers from time to time, building rapport.
To round it up, just like the greatest leasing consultants in the world, always look for better ways to serve your customers and provide value.