• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Facebook
  • Twitter
  • YouTube

Owner Login | Tenant Login | Get a quote: 323-255-9400 ext. 4

Los Angeles Property Management Group logo

Los Angeles Property Management Group

Property management in Los Angeles & the Valley, done right.

  • Residential
    • Services Provided
    • Single Family Residence
    • Luxury Property Management
    • Tenant Selection
    • Maintenance
    • Video Marketing Your Property
    • On-Site Managers
    • Agent Referral Program
  • Commercial
    • Services Provided
    • Maintenance
    • Agent Referral Program
  • Why Choose LAPMG
    • Mission Statement
    • Recent Reviews
    • Awards and Recognition
    • Why May 12th Matters
    • True Property Management Horror Stories
    • Video Resources
  • Articles
    • David Crown in Forbes
    • Q & A with CEO David Crown
    • LAPMG Talks
    • Case Studies
    • FAQ
    • Featured Article of the Month
    • Featured Elsewhere
    • Industry Blog
  • Areas Served
    • Burbank
    • Culver City
    • Glendale
    • Hawthorne
    • Inglewood
    • Los Angeles
    • North Hollywood
    • Pasadena
    • San Fernando Valley
    • Santa Monica
    • Sherman Oaks
    • Studio City
    • West Hollywood
  • Contact
    • Our Team
    • Portal Logins
    • Prospective Tenants
    • Employee of the Month
    • Careers
    • Privacy Policy

Hidden Wishes of Renters You Should Know

December 6, 2018

Hidden Wishes of Renters You Should Know

Hidden Wishes of Renters You Should Know

It could be difficult to determine what renters really want, as different people have different views and choices. One obvious fact is that property managers and other real estate professionals are in search of how to increase their leads, and one way to get this done is by meeting up with the demands of renters. Real estate professionals should also strive providing genuine customer service that meets the requests of customers and make them happy.

 

To increase retention rate, you need to surprise renters by offering them bonuses and extras. To make this possible, you need to find out what they really want.

 

Firstly, ask them about what they are expecting

Studies shows that just 25% of apartment seekers who view a property are asked to sign the lease. You don’t expect your leasing team who aren’t confident enough that they are offering the best rental home that fits a prospect’s home to win over the prospect. By asking prospects what community features and amenities are most valuable, you are one step ahead already. They may want pet-friendly policies, in-unit laundry equipment, and high-end appliances, just to mention a few. You can ask your current residents what would convince them to renew their lease at the appropriate time and also asking them what they love most about the current living arrangement.

 

Communicate with them through options they prefer

One good way to make residents feel comfortable is by using their preferred method of communication when interviewing them. Some may prefer email or SMS, while others may want you to reach them through paper or tenant portal notices. So ensure that you reach out to them through communication options they prefer. Your survey should be simple and straightforward, easy to fill out for you to get more feedback and accurate responses.

 

You should come up within few months with a pre-move-in questionnaire and a follow-up, as it makes it easy for you to know how your property is meeting the demands of renters. This will also make it possible for you to improve in the right direction, as their responses will help you tailor improvements according to their wants.

 

In your survey, ask them questions like:

 

What are your favorite on-site amenities?

What would you like added modified or removed by the property managers to make the property feel more attractive?

Does the customer service team and policies make you feel valued and appreciated?

How would you score the total safety and security within the community?

Is the maintenance staff quick to respond and reliable?

 

 

Conclusion

Be bold. Ask your tenants and prospects what they want and need.

By getting close to tenants and asking them questions, you will know and understand what they really want. By getting close to them and asking them these questions, you will be marveled at what they really want, and they will reveal to you their secret wishes. It doesn’t just stop there, be ready to respond to their demands, and don’t just pile up their requests without being proactive.

Filed Under: LA Property Management News, Property Management Education, Residential Properties Tagged With: property management los angeles, San Fernando Valley property management

Primary Sidebar

    PROPERTY OWNERS: CONTACT US FOR A FAST FREE QUOTE

    (This space is not for tenant contact)








    Loading...

    Footer

    Award-winning management means:

    Best property management in Los Angeles - Our Awards

    • Maximum profits.
    • Responsive service.
    • Vacancies filled quickly.
    • Accurate understandable monthly reports.

    Proud Members of:

    AAGLA AOACA AIR Commercial Real Estate Association Member BOMA 2022 Member of Forbes Real Estate Council

    Contact Information

    
    

    YouTube LAPMG   Facebook LAPMG   Twitter LAPMG

    Los Angeles Property Management Group
    10960 Ventura Boulevard Second Floor
    Los Angeles, CA 91604
    Phone: 323-255-9400
    Contact Us

    Los Angeles Property Management Group is registered with the California Bureau of Real Estate License #01931033.
    Kyle Crown License #01936385
    David Crown License #01157354

    © 2023 Los Angeles Property Management Group · Privacy Policy
    10960 Ventura Boulevard Second Floor, Los Angeles, CA 91604 · Phone: (323) 255-9400
    LAPMG is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. If you have any issues, please contact dcrown@lapmg.com.